Terms of service

Customer Service Policy

At lbgsrpokemon.shop, we aim to make shopping for trading card products clear, smooth, and straightforward. This policy explains how to contact us and what to expect when requesting help with an order.

Contacting Customer Support

For help with an order, product, shipment, return, or delivery issue, please email us at support@lbgsrpokemon.shop.

Please include your order number and the email address used at checkout. For damaged, incorrect, or missing items, include clear photos where applicable.

Response Time

Our customer support team aims to respond within 1 business day. Replies may take slightly longer during weekends, holidays, product launches, or periods of high inquiry volume.

Help With Orders

Contact us as soon as possible if you need help with an order confirmation, tracking update, delivery issue, or address correction. Address changes and cancellations cannot be guaranteed after an order has entered processing or has shipped.

Product Information & Sealed Collectibles

We make reasonable efforts to keep product descriptions, images, and availability information accurate. Packaging, artwork, editions, and availability may change between production runs or inventory batches.

Some trading card products contain randomized assortments. We cannot guarantee specific cards, pulls, or collectible values. Unless otherwise stated on the product page, products are sold in the condition described.

If you may need help with a sealed trading card product, keep it unopened and retain its original factory packaging. Opened products generally cannot be returned or exchanged, except where required by applicable law or when an item is confirmed to be defective or incorrect.

Delivery Issues

If tracking shows that a package was delivered but you cannot find it, please check your mailbox, delivery area, parcel locker, building reception, and with household members or neighbors. You may also contact the carrier for delivery details.

If the package is still missing, email us with your order number and tracking information. We will review the available delivery details and explain the next steps.

Damaged, Incorrect, or Missing Items

Please contact us within 48 hours of delivery if your order arrives damaged, contains an incorrect item, or is missing an item. Include: * Your order number and checkout email * Clear photos of the item received * Photos of the outer packaging and shipping label * A brief description of the issue

We will review the information and respond with the available resolution under our store policies.

Communication

We ask customers and our support team to communicate respectfully. We reserve the right to limit communications that are abusive or threatening, while remaining dedicated to resolving legitimate order issues through our support channel.

Contact Information

* Website: https://lbgsrpokemon.shop * Email: support@lbgsrpokemon.shop

Please include your order number and checkout email address when contacting us so we can assist you efficiently.