CONTACT

We are here to help! Whether you have a question about your trading card order, shipping, factory seals, product availability, or returns, please feel free to reach out to our customer support team.

Get in Touch

Email Us: support@lbgsrpokemon.shop

Website: https://lbgsrpokemon.shop

Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (Europe/Berlin) Saturday – Sunday: Closed

We strive to respond to all inquiries within 1 business day. During peak sales periods, new card set releases, or holidays, response times may take slightly longer.

How to Assist You Faster

When contacting us regarding an existing order, please include the following details in your email: 1. Your Order Number (e.g., #1001) 2. The Email Address used at checkout 3. Clear photos and a brief description (if your inquiry is regarding a damaged, missing, or incorrect item)

Thank you for shopping with lbgsrpokemon.shop!