FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here you will find answers to the most common questions regarding orders, shipping, returns, and card products for lbgsrpokemon.shop.
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1. Orders & Payment
Q: How do I know if my order was successfully placed? A: Once your order is placed, you will receive an order confirmation email containing your order number and purchase details. If you don't see it, please check your spam/junk folder.
Q: Can I change or cancel my order after it has been placed? A: Please contact us at support@lbgsrpokemon.shop as soon as possible if you need to make changes or cancel your order. Once an order has entered processing or has shipped, changes and cancellations cannot be guaranteed.
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2. Shipping & Delivery
Q: How long does processing and shipping take? A: * Processing Time: 1–3 business days. * Standard Shipping: Free shipping on orders of €50 or more; €5.50 below €50.
Q: How are sealed trading card products packed for shipping? A: We take extra precautions to protect collectible items. Orders are packed using protective bubble wrap and sturdy outer shipping boxes to preserve original factory seals and box condition.
Q: How do I track my package? A: Once your order ships, we will send you a shipment confirmation email with a tracking number. Tracking information normally takes 24–48 hours to update after creation.
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3. Trading Cards & Return Policy
Q: What is your return policy for trading card products? A: You may request a return within 30 days of delivery. For collectible and authenticity reasons, all trading card products (booster boxes, packs, collection boxes, etc.) MUST remain factory sealed to qualify for a return.
Q: Can I return an opened trading card product if I am not happy with the pulls? A: No. Due to the randomized nature of collectible cards, opened trading card products cannot be returned or exchanged unless the product arrived damaged, defective, or incorrect when delivered.
Q: Who covers return shipping fees? A: * If the return is due to our error (damaged, defective, or wrong item sent), we will cover or assist with return shipping. * For personal reasons (e.g., changing your mind or ordering the wrong item), the customer is responsible for return shipping costs.
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4. Customer Support
Q: How can I reach customer support? A: You can reach us via email at support@lbgsrpokemon.shop. Our support team aims to respond within 1 business day (Monday–Friday, 9:00 AM – 6:00 PM Europe/Berlin).